our right to cancel Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason.
How to request a return Contact us at [your email] within 180 days of delivery. Please include your order number and reason for return. Returns sent without prior approval will not be accepted.
For issues with misprinted, damaged, or defective items, or lost packages, please contact us within 7 days of delivery so we can resolve things quickly.
Conditions for return Returned items must be unused, unworn, unwashed, and in their original condition with tags attached. We cannot accept items that are worn, stained, damaged through misuse, or altered after delivery.
Return shipping Return shipping costs are the responsibility of the customer, unless the item is faulty, defective, or incorrectly produced.
Refunds Once your return is approved and received, your refund will be issued to your original payment method in the original currency. Processing times may vary depending on your payment provider. We aim to process all requests within 7 business days.
Non-returnable items The following cannot be returned unless there is a manufacturing defect or fulfilment error: tights, underwear, pyjamas, swimsuits, socks, and masks (for hygiene reasons).
Faulty or incorrect items If you receive a damaged, defective, or wrong item, contact us within 30 days with a photo and we'll arrange a replacement or full refund at no cost to you.